FAQ

General

The sad reality is that no single flood defences will ever waterproof your home 100%. It can stop the larger percentage but water is a powerful element and if it is outside your door for long periods of time, it will most likely find its way in through cracks in stonework or through the fabric of the building itself as most building materials are porous. However, with a flood defence system you can buy yourself time and significantly minimise the damage and loss.


Most flood defences will not be visible (e.g. water resistance plaster and spray to reduce seeping through the walls). But most flood defence products will require some type of fixing to the wall to create an anchor point or a flat level surface. If visibility is of great importance to you there are still options i.e. passive flood defences or flood doors that look identical to a regular door but with defences in their structure and locking mechanism.


In the case of flood protection products, the Environment Agency recognises the value of BSI Kitemark certification. Following the terrible floods in late 2013 and early 2014 HM Government stated in their 2014 Flood Support Systems Guidance Note: “Where appropriate, all products should ideally carry the BSI Kitemark for flood protection products (PAS 1188) or similar standards”.  For more information about the BSI Kitemark click here.


The Kitemark is an accreditation given by a private organisation known as the British Standards Institute (BSI). The Kitemark accreditation does not guarantee the installation of the product. Products that carry the Kitemark still need to be installed correctly to stop ingress of water. A Kitemark does, however, prove that a product has been rigorously tested to be ‘fit for purpose’.


We have documented cases of clients who have implemented our flood prevention recommendations and then had their insurance premiums substantially reduced! But we cannot guarantee this will be the case for everyone. We believe that future insurance cover will increasingly be affected by your willingness to prove that you have made adequate provision for the possibility of flooding.


We only use fully trained and qualified fitters for our installations.


Fluvial flooding occurs when rivers overflow and burst their banks, due to high or intense rainfall.


Pluvial flooding, or suface water flooding, occurs when the urban drainage system becomes overwhelmed and the excess water cannot be absorbed.


Flood Doors

The manufacturing process takes longer as there are steps taken to provide the necessary structural support and locking mechanism. The door also takes a lot longer to install than a regular door as the locking mechanism is tuned more accurately to provide a watertight seal.


We only use a select number of registered fitters that follow strict installation instructions on how to correctly install your flood door.


We can provided a range of styles and colours.


We aim to install your flood door within 3-4 weeks of receiving your deposit, subject to confirmation at time of ordering.